Sheeza Health Care – Refund and Returns Policy

At Sheeza Health Care, we are committed to providing the best quality Unani medicines and a seamless shopping experience. We understand that sometimes you may need to return or exchange products, and we aim to make the process as easy as possible. Please review our refund and returns policy below.

Eligibility for Returns

We accept returns or exchanges for products under the following conditions:

• Defective or Damaged Products: If your order arrives damaged, defective, or broken, please contact us within 7 days of receiving the product. We will guide you through the return process and issue a replacement or refund.

• Incorrect Product Delivered: If the wrong product was delivered to you, we will arrange for a return and send you the correct item.
• Unopened & Unused Products: You can return any unopened and unused items within 14 days from the date of delivery. Products must be in their original, sealed packaging.

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

• Opened or used medicines
• Perishable products
• Specially customized items
• Products purchased as part of a sale or promotion (unless defective)

How to Return a Product

To initiate a return or exchange, please follow these simple steps:

Contact Customer Support: Reach out to our customer service team at [customer support email] or call [customer support number] within the eligible return window.

Provide Details: Include your order number, a description of the issue, and photos of the product (if applicable) to help us process your request quickly.

Return Instructions: Once your return request is approved, we will provide you with instructions on how to return the item. Please ensure the product is properly packed to avoid any damage during transit.

Refund Process

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be credited back to the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.

Shipping Fees

Return Shipping Costs: In the case of damaged, defective, or incorrect products, we will cover the return shipping costs.

Non-Defective Returns: If you are returning a product for reasons other than damage or defect (such as change of mind), you will be responsible for the return shipping charges.

Exchanges

If you wish to exchange a product for a different item, please contact our customer service team to arrange the exchange. The process will be similar to a return, and any price difference will be communicated to you at the time of the exchange.

Order Cancellations

You can cancel your order within 24 hours of placing it, as long as the order has not been processed or shipped. After this period, we may not be able to cancel your order, and you would need to follow our return process once the product is received.

Contact Us

If you have any questions or need assistance with a return or refund, our customer service team is here to help. Reach us at:

• Email: sheezahealthcareofficial@gmail.com

• Phone: +91 879 158 6796

We strive to ensure your satisfaction with every purchase, and we will work to resolve any issues as quickly and efficiently as possible.

Thank you for shopping with Sheeza Health Care!